Relevance verified: 2026-05-11
1. Introduction and Acceptance
These Terms & Conditions govern your use of Shazam Casino, operated and made accessible to Canadian players through shazamcasino-canada.com. By creating an account, accessing the platform, or placing any wager, you confirm that you have read, understood, and agree to be bound by everything set out in this document, as well as any additional rules, policies, or guidelines published on the site, including our Privacy Policy, Cookie Policy, and Responsible Gambling page.
If you do not agree with any part of these terms, you must not use Shazam Casino’s services. We reserve the right to update these Terms & Conditions at any time. Continued use of the platform after changes have been posted constitutes your acceptance of the revised terms.
2. About Shazam Casino
Shazam Casino operates under licence number 8048/JAZ issued by the Curacao Gaming Control Board. Our registered contact address for Canadian players is 250 Front St W, Suite 1200, Toronto, ON M5V 3G5. You can reach our support team at [email protected] or by phone at +1 (416) 555-7812. Live chat support is available around the clock, every day of the year.
3. Eligibility and Age Verification
3.1 Age Requirement
Access to real-money gambling on Shazam Casino is strictly limited to individuals who have reached the legal age of majority in their province or territory of residence. In Alberta, Manitoba, and Quebec, the minimum age is 18 years. In British Columbia, Ontario, Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Saskatchewan, and all territories, the minimum age is 19 years. We do not permit anyone below the applicable age threshold to open an account or participate in any wagering activity.
3.2 Verification Process
Shazam Casino applies identity verification procedures in compliance with Canadian anti-money laundering obligations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and the regulations administered by the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC). You may be required to provide government-issued photo identification, proof of address, and proof of payment method at any stage of your relationship with us, including before any withdrawal is processed.
Acceptable identity documents include a Canadian passport, provincial driver’s licence, or government-issued photo ID card. Acceptable proof of address includes a utility bill, bank statement, or government correspondence dated within the past three months.
Failure to complete verification within a reasonable timeframe may result in restrictions on your account, including the suspension of withdrawal requests.
3.3 Geographic Restrictions
Shazam Casino’s Canadian-facing platform is intended for players residing in Canada. It is your responsibility to determine whether accessing online casino services is lawful in your specific province or territory. We do not accept registrations from individuals located in jurisdictions where online gambling is prohibited by local law.
4. Account Registration and Management
4.1 One Account Per Person
Each player is permitted to hold only one active account on Shazam Casino. Creating duplicate accounts is a violation of these terms and may result in the forfeiture of all balances and bonuses, as well as permanent account suspension. This restriction applies per person, per household, per device, and per shared IP address.
4.2 Accuracy of Information
You are required to provide truthful, complete, and current information when registering. This includes your legal name, date of birth, residential address, email address, and phone number. Providing false information constitutes a material breach of these terms, and any winnings associated with an account found to contain inaccurate details may be voided.
4.3 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials. Shazam Casino will not be liable for any unauthorised access to your account resulting from your failure to keep your password secure. If you suspect your account has been compromised, contact us immediately at [email protected].
You must not share your account with any other person, allow a third party to use your account, or transfer any funds between player accounts.
4.4 Account Closure
You may request the closure of your account at any time by contacting our support team. If your account has a positive balance, any pending funds will be processed in accordance with our standard withdrawal procedures after identity verification is complete.
5. Deposits and Withdrawals
5.1 Accepted Payment Methods
Shazam Casino accepts deposits and processes withdrawals through the following methods: Visa, Mastercard, Apple Pay, Google Pay, Bitcoin (BTC), Tether (USDT), and Ethereum (ETH). The availability of specific payment methods may vary depending on your province of residence.
5.2 Deposits
All deposits must be made from a payment method registered in your own name. Deposits made using accounts or cards belonging to third parties will be returned, and the account may be suspended pending investigation. We do not charge fees on deposits, though your bank or payment provider may apply their own charges.
There are no deposits accepted in cash. Minimum and maximum deposit limits may apply and are displayed at the time of transaction.
5.3 Withdrawals
Withdrawal requests are processed using the same method used to deposit where possible, consistent with anti-money laundering requirements. In cases where cryptocurrency was not used for the deposit, crypto withdrawals may be assessed on a case-by-case basis.
All withdrawal requests are subject to identity verification. Shazam Casino aims to process withdrawals promptly; however, processing times may vary depending on your chosen method and the status of your account verification. Accounts with outstanding verification documents may experience delays.
There is no fee charged by Shazam Casino on standard withdrawals, though blockchain network fees may apply to cryptocurrency transactions.
5.4 Currency
All transactions on Shazam Casino for Canadian players are conducted in Canadian dollars (CAD) unless otherwise specified. Cryptocurrency transactions are converted at the exchange rate applicable at the time of the transaction.
6. Bonuses and Promotions
6.1 Welcome Bonus
New players at Shazam Casino are eligible for a 120% welcome bonus on their first deposit, up to a maximum of $1,000 CAD, plus 250 free spins. This offer is available exclusively to first-time depositing players and cannot be combined with any other promotional offer unless explicitly stated.
6.2 General Bonus Terms
All bonuses offered by Shazam Casino are subject to wagering requirements that must be fulfilled before any associated winnings can be withdrawn. The applicable wagering requirement, eligible games, minimum deposit amount, time limit, and maximum bet per spin or hand are specified in the promotional terms accompanying each offer.
Bonuses are credited to your account in Canadian dollars. Free spin winnings are added as bonus funds and are subject to wagering requirements unless stated otherwise.
6.3 Bonus Eligibility Conditions
To qualify for any bonus, you must:
- Have completed account registration and, where required, identity verification
- Have made any required minimum deposit
- Opt in to the promotion where an opt-in is required
- Not be a participant in our self-exclusion programme or any voluntary restrictions
Players who use arbitrage strategies, exploit software errors, collude with other players, or engage in any form of irregular play to gain an unfair advantage from bonuses may have their bonus and associated winnings forfeited without notice.
6.4 Bonus Expiry
Unused bonuses and free spins expire within the timeframe specified in the promotion terms. Shazam Casino reserves the right to remove any expired promotional balance from your account without prior notice.
6.5 Promotional Changes
Shazam Casino reserves the right to modify, suspend, or cancel any promotion at any time. Where a promotion is modified after you have already opted in, we will make reasonable efforts to notify you.
7. Game Rules
7.1 Game Availability
Shazam Casino offers games from more than a dozen certified game providers, including Play’n Go, Evolution, Playtech Live, PG Soft, BGAMING, Evoplay, Ezugi, 3 Oaks Gaming, SmartSoft, Turbo Games, OnlyPlay, Barbara Bang, VoltEnt, Velipay, 100HP Gaming, and Spribe. The availability of specific games may change without notice due to licensing arrangements, technical updates, or regulatory requirements.
7.2 Random Number Generation and Fairness
All slot games and virtual table games use certified random number generation (RNG) technology to ensure fair and unpredictable outcomes. Live dealer games are operated by regulated third-party providers and are conducted in real time by trained dealers under controlled conditions.
7.3 Disconnections and Technical Failures
In the event of a disconnection or technical malfunction during a game round, the game outcome will be determined according to the provider’s rules for interrupted sessions. Shazam Casino is not liable for losses resulting from connectivity issues on the player’s end. If a verifiable technical error on our platform results in an incorrect payout, we reserve the right to adjust the balance accordingly after investigation.
7.4 Maximum Winnings
Individual game sessions or specific promotions may be subject to maximum winnings caps. These limits, where applicable, are published in the relevant game rules or promotional terms.
8. Anti-Money Laundering and Know Your Customer Policy
Shazam Casino is committed to preventing money laundering and terrorist financing in accordance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and FINTRAC reporting obligations. We maintain internal policies and controls to detect and report suspicious activity.
As part of our Know Your Customer (KYC) obligations, we may request documentation at account registration, upon withdrawal, or at any point during your use of the platform. Requested documents may include:
- Government-issued photo identification
- Proof of residential address
- Source of funds documentation
- Payment method confirmation
Where we have reasonable grounds to suspect that funds derive from criminal activity, or where a player fails to cooperate with our verification requests, we reserve the right to freeze the account, withhold pending withdrawals, and report the matter to the appropriate Canadian authorities, including FINTRAC, without prior notice to the account holder.
9. Responsible Gambling
Shazam Casino takes problem gambling seriously and operates in accordance with responsible gambling standards applicable to Canadian operators.
9.1 Player Tools
We provide the following tools to help you maintain control over your gambling activity:
Deposit Limits: You may set daily, weekly, or monthly deposit limits through your account settings or by contacting support.
Session Time Limits: You can configure reminders or automatic session end times to manage the duration of your play.
Self-Exclusion: You may request a self-exclusion period of a defined or indefinite duration. During self-exclusion, your account will be restricted from wagering activity and you will not receive promotional communications. Requests for self-exclusion can be submitted to [email protected].
Reality Checks: You can enable periodic reminders that display how long your session has been active.
9.2 Third-Party Support Resources
If you are concerned about your gambling habits or those of someone you know, the following organisations provide free and confidential assistance in Canada:
- Gambling Therapy (gamblingtherapy.org): Online support and advice available in multiple languages
- BeGambleAware (begambleaware.org): Information, guidance, and access to professional support
- ConnexOntario (1-866-531-2600): Ontario’s mental health and addiction helpline
- Responsible Gambling Council (responsiblegambling.org)
9.3 Minor Protection
Shazam Casino employs age verification measures during registration and throughout the account lifecycle to prevent access by minors. If you suspect that a minor has accessed or is using this platform, contact us immediately.
10. Prohibited Activities
The following activities are strictly prohibited on Shazam Casino and may result in immediate account suspension, forfeiture of balances, and referral to applicable authorities:
- Providing false registration information or impersonating another person
- Using the platform if you are under the legal age of majority in your province
- Accessing the casino from a restricted jurisdiction
- Using automated software, bots, scripts, or other tools to interact with games or the platform
- Exploiting software bugs, glitches, or errors for financial gain
- Engaging in collusion with other players
- Attempting to launder money or disguise the origins of funds
- Placing wagers for the purpose of meeting wagering requirements without genuine interest in the game outcome (commonly known as “bonus abuse” or “bonus hunting”)
- Threatening, harassing, or abusing casino staff or other players
11. Intellectual Property
All content on shazamcasino-canada.com, including but not limited to text, graphics, logos, game interfaces, promotional materials, and software, is the property of Shazam Casino or its licensors and is protected by applicable Canadian intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.
You may not reproduce, distribute, publish, modify, or create derivative works from any content on the platform without prior written consent from Shazam Casino.
12. Privacy and Data Protection
Shazam Casino collects, processes, and stores personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Alberta’s Personal Information Protection Act (PIPA) and British Columbia’s Personal Information Protection Act.
Information collected includes registration data, transaction history, gameplay records, and communication logs. This information is used to operate your account, process transactions, verify your identity, fulfil legal obligations, and, where you have consented, send promotional communications.
You have the right to access, correct, and in certain circumstances request the deletion of your personal information. For privacy-related inquiries, contact us at [email protected]. Full details of our data practices are available in the Privacy Policy at shazamcasino-canada.com/privacy-policy/.
13. Electronic Communications and CASL Compliance
By creating an account and providing your email address, you consent to receiving transactional communications from Shazam Casino, including account-related notifications, security alerts, and withdrawal confirmations. These communications are necessary for the operation of your account and do not require separate consent.
Marketing and promotional communications are sent only with your explicit consent, consistent with Canada’s Anti-Spam Legislation (CASL). You may withdraw your consent to receive promotional messages at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected].
14. Limitation of Liability
To the fullest extent permitted under Canadian law, Shazam Casino will not be liable for:
- Losses arising from gambling activity conducted on the platform
- Indirect, incidental, or consequential damages of any kind
- Service interruptions caused by technical failures, maintenance, or third-party outages
- Losses resulting from unauthorised access to your account where you failed to maintain the security of your login credentials
Nothing in these terms limits our liability for fraud, gross negligence, or any liability that cannot lawfully be excluded under applicable Canadian legislation.
15. Governing Law and Dispute Resolution
These Terms & Conditions are governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
If you have a complaint or dispute regarding your account or any transaction, please contact our support team in the first instance at [email protected] or +1 (416) 555-7812. We aim to resolve all complaints within a reasonable timeframe.
If a dispute cannot be resolved informally, you may escalate the matter through the dispute resolution process outlined by the licensing authority under licence 8048/JAZ. Canadian players may also have access to consumer protection remedies under applicable provincial legislation, which these terms do not limit or override.
16. Amendments to These Terms
Shazam Casino reserves the right to modify these Terms & Conditions at any time. Where changes are material, we will make reasonable efforts to notify registered players via email or a site-wide notice. Continued use of the platform after any amendment has been published constitutes acceptance of the revised terms. We encourage you to review this page periodically.
17. Severability
If any provision of these Terms & Conditions is found by a competent court to be unlawful, void, or unenforceable, that provision will be deemed severed and will not affect the validity or enforceability of the remaining provisions.
18. Contact Us
For all queries, complaints, or requests related to these Terms & Conditions:
Email: [email protected] Phone: +1 (416) 555-7812 Address: 250 Front St W, Suite 1200, Toronto, ON M5V 3G5 Website: shazamcasino-canada.com/contact-us/
Our support team is available 24 hours a day, 7 days a week.
Gambling involves risk. Please play responsibly. If gambling is affecting your life or the lives of those around you, seek help through Gambling Therapy at gamblingtherapy.org or contact ConnexOntario at 1-866-531-2600. You must be 18 or 19 years of age or older depending on your province of residence to use this platform.