Relevance verified: 2026-05-11
Playing at Shazam Casino should always be something you do because you enjoy it. For most players, that is exactly what it is: a fun way to spend some time, try new games, and feel the rush of a good spin or a strong hand at the table. But we know that for some people, gambling can stop being fun and start becoming a problem. When that happens, we want to make sure you have every tool, resource, and piece of support you need to get things back on track.
This page covers everything we do at Shazam Casino to promote responsible gambling for players across Canada, including the limits and controls available to you, how to recognise if gambling is becoming harmful, and where to turn if you or someone close to you needs help.
Our Commitment to Player Safety
Shazam Casino operates under licence number 8048/JAZ and is committed to maintaining a gambling environment that is safe, fair, and transparent. That commitment includes a proactive approach to player wellbeing, not just a list of policies buried in fine print.
We believe responsible gambling is not just a regulatory checkbox. It is part of how we build a platform that players can trust over the long term. Our support team is available around the clock at [email protected] or by phone at +1 (416) 555-7812 to assist with any concerns related to your account, your spending, or your gaming habits.
Who Can Play
Shazam Casino is strictly an 18+ platform. No person under the age of 18 is permitted to open an account, make deposits, claim bonuses, or participate in any game. This applies across all Canadian provinces and territories.
As part of our verification process, we may request government-issued identification to confirm your age and identity before allowing withdrawals or continued play. This is not optional, and it is in place to protect both you and the integrity of our platform.
Protecting Minors
If you share a device with children or young people in your household, please take a few basic steps to make sure they cannot access your Shazam Casino account:
Never save your login credentials in your browser or on a shared device. Always log out after each session. Consider using parental control software such as Gamban, Net Nanny, or Bark to block access to gambling sites across all devices in your home.
If you suspect that a minor has been accessing any gambling site, please contact us immediately at [email protected].
Understanding Problem Gambling
Gambling becomes a problem when it starts interfering with areas of your life that matter: your finances, your relationships, your work, or your mental health. It can creep up gradually, which is why it is worth checking in with yourself honestly from time to time.
Some signs that gambling may be getting out of hand include:
Spending more money on gambling than you planned or can afford. Chasing losses by continuing to play after a losing session in hopes of winning it back. Feeling irritable, anxious, or unsettled when you try to cut back or stop. Borrowing money or selling belongings to fund gambling. Keeping your gambling activity hidden from people close to you. Neglecting responsibilities at work, school, or home because of time spent gambling. Using gambling as a way to escape stress, anxiety, or other difficult feelings.
Recognising these signs early is one of the most important things you can do. None of them mean you are beyond help. They simply mean it is time to take action.
Self-Assessment
If you are unsure whether your gambling habits are a concern, the following questions are worth sitting with honestly:
Have you ever bet more than you could afford to lose? Have you needed to gamble with larger amounts of money to get the same level of excitement? Have you tried to win back money you lost gambling? Have you borrowed money or sold anything to pay gambling debts? Have you ever felt guilty or regretful after gambling? Has gambling ever caused problems at home or at work? Have you lied to someone about how much you gamble or how much you have lost? Has gambling ever made you feel hopeless, depressed, or like you wanted to harm yourself?
If you answered yes to two or more of these questions, it may be worth reaching out to one of the support organisations listed at the bottom of this page.
Tools Available on Your Shazam Casino Account
We give every player access to a set of self-management tools directly through their account. You do not need to explain yourself or justify your choices to use any of them. They are there for your benefit, and you can activate them at any time by contacting our support team.
Deposit Limits You can set a daily, weekly, or monthly cap on the amount you deposit into your Shazam Casino account. Once a limit is in place, it takes effect immediately. If you choose to reduce your limit, the change applies right away. If you decide to increase a limit, there is a mandatory cooling-off period before the increase comes into effect.
Loss Limits This tool lets you set a ceiling on how much you can lose within a chosen time frame. Once that ceiling is reached, your ability to place further bets is paused until the period resets.
Session Time Limits You can set a maximum duration for your playing sessions. Once the time is up, you will receive a notification and the session will end automatically. This is particularly useful if you find that time passes quickly while you are playing.
Reality Checks At intervals you choose, a reminder will appear during your session showing you how long you have been playing and how much you have spent. This is a simple but effective way to stay aware of your activity.
Cool-Off Period If you need a short break from gambling, you can request a temporary suspension of your account. During a cool-off period, you will not be able to log in, deposit, or place bets. Cool-off periods are available in durations ranging from 24 hours to several weeks.
Self-Exclusion If you feel that you need a more serious break, you can request full self-exclusion from Shazam Casino. During a self-exclusion period, your account will be closed and you will be removed from our marketing communications. Self-exclusion requests are processed promptly and cannot be reversed until the period you have chosen has elapsed.
To activate any of these tools, contact our team at [email protected] or call +1 (416) 555-7812.
Gambling Is Not a Solution to Financial Problems
We want to be straightforward about this. No casino game, regardless of how it is played, is a reliable or consistent way to generate income. Games of chance are designed with a house edge, which means that over time, the odds favour the house. Bonuses and promotions are meant to add entertainment value, not to serve as a financial strategy.
If you are gambling because you are under financial pressure, that is a sign worth paying attention to. There are organisations across Canada that can help with both the financial and psychological sides of problem gambling.
Canadian Support Resources
If you or someone you know is struggling with gambling, please reach out to any of the following organisations. All services are free and confidential.
ConnexOntario Phone: 1-866-531-2600 Available 24 hours a day, 7 days a week. Connects Ontario residents with mental health, addiction, and crisis support services. Website: www.connexontario.ca
Ontario Problem Gambling Helpline Phone: 1-888-230-3505 Free, confidential support for anyone in Ontario dealing with gambling-related concerns.
British Columbia Problem Gambling Helpline Phone: 1-888-795-6111 Available 24/7 for residents of British Columbia.
Alberta Gambling Help Line Phone: 1-866-461-1259 Free support available to Albertans affected by problem gambling.
Quebec: Gambling: Help and Referral Phone: 1-800-461-0140 French and English support for Quebec residents.
Gamblers Anonymous Canada Website: www.gamblersanonymous.org Peer support groups for people who want to stop gambling.
Gambling Therapy Website: www.gamblingtherapy.org Free online support including live chat, forums, and self-help tools.
BeGambleAware Website: www.begambleaware.org Educational resources and support for anyone affected by gambling.
Talking to Someone You Are Worried About
If you are concerned about a family member or friend and their gambling habits, it can be hard to know where to start. Bringing it up directly and without judgment is usually the most effective approach. Choose a calm moment, focus on the changes you have noticed rather than accusing or criticising, and make it clear that you are coming from a place of care.
Organisations such as Gambling Therapy and Gamblers Anonymous also offer resources specifically for family members and loved ones of people with gambling problems.
Contact Shazam Casino
Our support team can assist you with any of the responsible gambling tools described on this page, answer questions about your account, or help you connect with external support services.
Email: [email protected] Phone: +1 (416) 555-7812 Address: 250 Front St W, Suite 1200, Toronto, ON M5V 3G5
We are available 24 hours a day, 7 days a week.
Gambling is meant to be entertaining. If it stops feeling that way, please reach out. There is always support available, and asking for help is always the right move.