Relevance verified: 2026-05-11
License Information
This page sets out the legal framework under which Shazam Casino operates and provides services to players in Canada. The information contained herein is intended to ensure full transparency regarding the operator’s regulatory status, licensing authority, compliance obligations, and the rights of players. All players are encouraged to read this page carefully before registering an account or placing any wager.
Operator Details
Shazam Casino is operated by Dama N.V., a company incorporated and registered under the laws of Curaçao, with registered company number 152125. The registered office of Dama N.V. is located at:
Abraham de Veerstraat 9, Willemstad, Curaçao.
Dama N.V. acts as the principal operator responsible for the management, administration, and provision of all gaming services made available through the Shazam Casino platform.
Gaming Licence
Shazam Casino holds an online gaming licence issued by Antillephone N.V., an authorised master licence holder operating within the framework established by the Government of Curaçao under the National Ordinance on Offshore Games of Hazard (P.B. 1993, no. 63).
Licence number: 8048/JAZ
Licence type: Online Gaming Sublicence (Curaçao eGaming)
Issuing authority: Antillephone N.V. / Curaçao eGaming
Jurisdiction of regulation: Curaçao
This licence authorises Dama N.V. to offer online casino games, including but not limited to slots, table games, live dealer games, and other games of chance, to eligible players worldwide, including residents of Canada, where such activity is not otherwise prohibited by applicable provincial or federal law.
Players may verify the authenticity of the licence and the operator’s regulatory standing directly through the Curaçao eGaming licensing body. A copy of the licence is available upon written request submitted to the operator’s customer support team at [email protected].
Territorial Scope of Services
Shazam Casino provides its services to adult players residing in eligible jurisdictions. With respect to Canada, services are offered to residents of provinces and territories where online gaming activities of this nature are not expressly prohibited under applicable provincial gaming legislation or federal law.
It is the sole responsibility of each player to ensure that participation in online gambling is lawful in their province or territory of residence before registering an account. Shazam Casino does not represent, warrant, or guarantee that the use of its services is legal in any specific jurisdiction.
Age Restriction Policy
Access to the Shazam Casino platform and participation in any real-money gaming activity is strictly limited to individuals who are 18 years of age or older. In certain Canadian provinces where the minimum legal age for gambling is higher than 18, players must meet the applicable provincial minimum age requirement.
Shazam Casino operates a zero-tolerance policy with respect to underage gambling. The operator verifies the age of all registered players as part of its standard account verification procedures. Any account found to belong to a person under the applicable minimum legal age will be immediately suspended and all funds held will be dealt with in accordance with applicable regulatory requirements. No winnings obtained through an account opened in breach of this policy will be released.
Know Your Customer (KYC) and Anti-Money Laundering (AML) Policy
Dama N.V., as operator of Shazam Casino, is committed to full compliance with applicable anti-money laundering and counter-terrorist financing requirements. The operator maintains a comprehensive AML and KYC programme consistent with internationally recognised standards, including guidance issued by the Financial Action Task Force (FATF).
KYC Procedures
All players are required to complete identity verification before any withdrawal request is processed. The verification process may require the submission of one or more of the following documents:
- A government-issued photo identification document (such as a passport or driver’s licence);
- Proof of address, issued within the last three months (such as a utility bill or bank statement);
- Proof of payment method ownership (such as a copy of the relevant bank card or a screenshot of an e-wallet account).
The operator reserves the right to request additional documentation at any time and to delay or withhold the processing of withdrawals until verification is satisfactorily completed. Failure to provide requested documentation within a reasonable timeframe may result in account suspension.
AML Procedures
The operator monitors all transactions for indications of suspicious activity, including but not limited to unusual deposit patterns, rapid cycling of funds, or withdrawal requests inconsistent with a player’s documented gaming history. Where reasonable grounds exist to suspect money laundering, terrorist financing, or other financial crime, the operator is obligated to file a Suspicious Activity Report (SAR) with the relevant financial intelligence unit and to cooperate fully with any subsequent regulatory or law enforcement inquiry. Affected accounts may be frozen pending investigation.
Players are prohibited from depositing funds derived from criminal activity. Any attempt to use the Shazam Casino platform for money laundering, fraud, or any other illegal purpose will result in immediate account termination and may be reported to the competent authorities.
Data Protection and Privacy
Dama N.V. collects and processes personal data in connection with the provision of gaming services, account management, identity verification, fraud prevention, and compliance with applicable legal obligations.
The operator is committed to handling personal data responsibly and in compliance with applicable data protection law. The operator’s Privacy Policy, which is available at https://shazamcasino-canada.com/privacy-policy/, sets out in full the categories of personal data collected, the legal bases for processing, the purposes for which data is used, the periods for which data is retained, and the rights available to data subjects.
Players have the right to request access to, correction of, or deletion of their personal data, subject to the operator’s legal obligations to retain certain records for regulatory and compliance purposes. Such requests may be submitted to [email protected].
Personal data collected for AML and KYC purposes is retained for a minimum period prescribed by applicable anti-money laundering regulations, which is generally five years from the date of the relevant transaction or the closure of the account, whichever is later.
Responsible Gambling
Shazam Casino acknowledges that gambling can cause harm to a minority of individuals and is committed to providing a gaming environment that supports informed and responsible participation. The operator does not encourage gambling as a means of generating income and does not target vulnerable persons in its communications or promotions.
The following responsible gambling tools are available to all registered players:
Deposit Limits. Players may set daily, weekly, or monthly limits on the total amount they deposit into their account. Once a limit is set, it takes effect immediately. Any request to increase a deposit limit is subject to a cooling-off period before taking effect.
Session Time Limits. Players may set limits on the duration of individual gaming sessions.
Reality Checks. Players may activate periodic reminders informing them of the time elapsed during a gaming session.
Self-Exclusion. Players who wish to suspend access to their account for a defined period or permanently may request self-exclusion through the customer support team. Self-exclusion requests are processed within a reasonable timeframe and, once applied, cannot be reversed during the exclusion period. Permanent self-exclusion requests are irrevocable.
Account Cooling-Off. Players may request a temporary pause on their account without the formality of a full self-exclusion.
Players who believe they may have a problem with gambling are encouraged to seek assistance from independent specialist organisations, including:
- Gambling Therapy: https://www.gamblingtherapy.org
- BeGambleAware: https://www.begambleaware.org
- Problem Gambling Canada: https://www.problemgambling.ca
Fairness and Game Integrity
All casino games available on the Shazam Casino platform are provided by certified third-party software suppliers whose Random Number Generators (RNGs) have been tested and certified by independent accredited testing laboratories. The operator does not manipulate game outcomes and is prohibited from doing so under the terms of its operating licence.
Return-to-player (RTP) percentages for individual games are determined by the relevant software provider and, where available, are disclosed in the game information panel within each game interface.
Dispute Resolution
In the event that a player has a complaint regarding any aspect of the services provided by Shazam Casino, the following procedure applies:
Step 1 – Internal Complaint. The player should submit a formal complaint in writing to the customer support team at [email protected], setting out the nature of the complaint and the remedy sought. The operator will acknowledge receipt of the complaint within 72 hours and will endeavour to provide a substantive response within 14 calendar days. Complex matters may require additional time, in which case the player will be informed of the expected resolution timeline.
Step 2 – Escalation. If the player is not satisfied with the operator’s response to a formal complaint, or if no response is provided within the stated timeframe, the player may escalate the matter to the relevant dispute resolution service recognised by the licensing authority. The operator is subject to the dispute resolution procedures established under Curaçao eGaming regulations.
Players are reminded that disputes involving the interpretation of applicable Canadian provincial gaming law may also be referred to the relevant provincial gaming authority in the player’s province of residence.
Amendments to This Page
Shazam Casino reserves the right to amend the information on this page at any time in order to reflect changes to the operator’s regulatory status, licensing arrangements, or applicable law. Material changes will be communicated to registered players through the contact details held on their account or by prominent notice on the platform. Continued use of the platform following the publication of any amended version of this page constitutes acceptance of the updated information.
For regulatory and compliance enquiries, contact: [email protected]