Relevance verified: 2026-05-11
Who We Are and Why This Policy Exists
Shazam Casino operates the website shazamcasino-canada.com and provides online gaming services to players across Canada. We take privacy seriously, not as a legal formality, but as a genuine commitment to the people who choose to play with us.
This Privacy Policy explains what personal information we collect from you, why we collect it, how it is used, and what rights you have over it. It applies to every Canadian resident who visits our website, creates an account, or otherwise interacts with our services.
Our operations are conducted in compliance with Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy legislation, including Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (as modernised by Law 25). We also adhere to anti-money laundering obligations under Canada’s Proceeds of Crime (Money Laundering) and Terrorist Financing Act, administered through the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC).
By using our website or registering an account, you acknowledge that you have read and understood this policy.
Information We Collect
Information You Provide Directly
When you create a player account at Shazam Casino, you submit personal details that are necessary to open and manage your account. This includes your full legal name, date of birth, residential address, email address, and phone number. You also provide payment details when making deposits or requesting withdrawals.
During identity verification (which is a legal requirement for licensed gaming operators), we collect copies of government-issued identification documents such as a passport or driver’s licence, and may request proof of address documents such as a utility bill or bank statement.
If you contact us through our support team at [email protected] or by phone at +1 (416) 555-7812, we retain records of those communications.
Information We Collect Automatically
When you access shazamcasino-canada.com, our systems automatically record technical data about your visit. This includes your IP address, browser type and version, operating system, the pages you visit, the time and duration of those visits, and the device you are using.
We use cookies and similar tracking technologies to support site functionality, remember your preferences, and gather analytical data about how players interact with our platform. For full details about our use of cookies, please refer to our Cookie Policy.
Financial Transaction Data
Every deposit, withdrawal, and wager you make generates transaction records. We retain this data as required under Canadian anti-money laundering legislation and gaming regulations. Financial records are kept for a minimum of five years following the closure of a player account, as required by FINTRAC regulations.
Responsible Gambling Data
If you use any of our responsible gambling tools, such as deposit limits, self-exclusion requests, or cooling-off periods, we record and act on those instructions. This information is treated with heightened sensitivity and is used solely to protect your wellbeing.
How We Use Your Information
We use the personal information we collect for the following purposes:
Account Management. To create, verify, and maintain your player account, process transactions, and provide customer support.
Legal Compliance. Canadian law requires licensed gaming and financial services operators to verify the identity of their customers, monitor transactions for suspicious activity, and report certain financial activities to FINTRAC. We cannot offer our services without carrying out these obligations.
Age Verification. We are legally prohibited from offering gambling services to anyone under the age of 19 (or the applicable age of majority in your province). All accounts undergo age verification before real-money play is permitted.
Fraud Prevention and Security. We monitor account activity to detect and prevent fraud, money laundering, problem gambling indicators, and other security threats.
Service Improvement. Anonymised and aggregated usage data helps us understand how players use our platform so we can improve game performance, navigation, and overall experience.
Marketing Communications. With your consent, we may send you promotional offers, bonus notifications, and updates about new games or features. You can withdraw this consent at any time by contacting us or adjusting your communication preferences in your account settings.
Payment Processing. Your payment details are shared with our payment processors to complete deposits and withdrawals via Visa, Mastercard, Apple Pay, Google Pay, Bitcoin, Tether (USDT), and Ethereum.
Legal Bases for Processing
Under PIPEDA, we are required to have a legitimate reason for collecting and using your personal information. We rely on the following:
Your Consent. Where you have given us permission to process your information, such as for marketing communications or optional site features.
Contractual Necessity. Processing your information is necessary to deliver the services you have requested when creating a player account.
Legal Obligation. Much of what we collect is required by Canadian law, including PIPEDA, FINTRAC regulations, and applicable gaming licensing conditions under licence number 8048/JAZ.
Legitimate Interests. We process certain data to protect our platform from fraud and abuse, to improve our services, and to ensure the safety and integrity of our gaming environment, where those interests are not outweighed by your privacy rights.
Quebec residents have additional rights under Law 25, including the right to data portability and enhanced transparency about automated decision-making. If you are a Quebec resident, please contact us to exercise any of these rights.
Sharing Your Information
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only in the following circumstances:
Payment Processors. Your financial transaction data is shared with our payment service providers solely to process deposits and withdrawals.
Identity Verification Providers. We work with third-party KYC (Know Your Customer) service providers to verify your identity and age as required by law.
Game Providers. Our gaming partners, including Evolution, Play’n GO, Pragmatic Play, PG Soft, Evoplay, and others, may receive limited technical data necessary to deliver their games through our platform.
Regulatory and Law Enforcement Authorities. We are legally required to disclose certain information to FINTRAC and other regulatory or law enforcement bodies when triggered by applicable legislation. This includes reporting large cash transactions and suspicious transaction reports as mandated by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act.
Professional Advisers. Legal counsel, auditors, and other professional advisers may access your information where necessary for us to receive professional advice or to manage legal proceedings.
Business Transfers. In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of that transaction. We will notify you before such a transfer takes place and before your information becomes subject to a different privacy policy.
Data Retention
We retain your personal information for as long as your account is active and for a defined period after account closure, as follows:
Player account records are kept for a minimum of five years following account closure, in accordance with FINTRAC obligations and gaming regulatory requirements. Financial transaction records are retained for at least five years. Communications with our support team are kept for three years. If you have used self-exclusion or responsible gambling tools, records related to those requests are retained for a minimum of seven years to prevent the creation of new accounts during an exclusion period.
When retention periods expire, we securely delete or anonymise your data.
Data Security
We use industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, secure server environments for data at rest, access controls limiting who within our organisation can view your data, and regular security assessments of our systems.
No data transmission over the internet can be guaranteed as completely secure. We take every reasonable step to protect your information, but we cannot guarantee absolute security. If you suspect any unauthorised access to your account, contact us immediately at [email protected] or call +1 (416) 555-7812.
Cookies and Tracking Technologies
Our website uses cookies for essential functionality, session management, analytics, and marketing purposes. Essential cookies are required for the site to operate correctly and cannot be disabled. Analytics and marketing cookies require your consent.
You can manage your cookie preferences through the cookie consent tool that appears when you first visit our site. You may also configure your browser to block or delete cookies, though some features of shazamcasino-canada.com may not function properly if you do so.
For a detailed breakdown of every cookie category and the specific cookies we use, please read our Cookie Policy.
Your Privacy Rights
As a Canadian resident, you have the following rights with respect to your personal information:
Right to Access. You may request a copy of the personal information we hold about you at any time.
Right to Correction. If any information we hold is inaccurate or incomplete, you have the right to request that we correct it.
Right to Withdraw Consent. Where we process your information based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
Right to Lodge a Complaint. If you believe we have handled your personal information improperly, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca. Quebec residents may also contact the Commission d’accès à l’information du Québec.
Right to Data Portability (Quebec Residents). Under Law 25, Quebec residents have the right to receive their personal information in a structured, commonly used technological format.
To exercise any of these rights, please contact our privacy team at [email protected] or write to us at 250 Front St W, Suite 1200, Toronto, ON M5V 3G5. We will respond to your request within 30 days. In complex cases, this period may be extended by an additional 30 days, and we will notify you of any extension.
We may need to verify your identity before processing a request.
Children and Minors
Shazam Casino services are strictly for adults. The minimum age to register and play is 19 years old (or the applicable age of majority in your province, whichever is higher). We do not knowingly collect personal information from anyone under the applicable age of majority.
If you believe that a minor has created an account or submitted personal information through our platform, please contact us immediately at [email protected]. We will investigate and delete any such information without delay.
Responsible Gambling and Sensitive Data
Information related to your gambling behaviour, self-exclusion requests, deposit limits, and any responsible gambling interactions is treated as sensitive personal information. This data is used exclusively to fulfil our responsible gambling obligations, comply with applicable regulations, and protect your wellbeing. It is never used for marketing purposes.
If you have concerns about your gambling habits or want to access support resources, please visit our Responsible Gambling page.
International Data Transfers
Some of our third-party service providers, including payment processors, game studios, and technology partners, may be located outside of Canada. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place consistent with PIPEDA requirements. This may include contractual protections with the recipient organisations to require a comparable standard of privacy protection to that which applies in Canada.
Third-Party Links
Our website may contain links to third-party websites, such as game developer sites or payment provider portals. This Privacy Policy applies only to shazamcasino-canada.com. We have no control over the privacy practices of external websites and encourage you to review their policies independently before submitting any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy best practices. When material changes are made, we will notify registered players via email and/or a prominent notice on our website. Your continued use of shazamcasino-canada.com following notification of changes constitutes your acknowledgment of the revised policy.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please reach out to us through any of the following channels:
Email: [email protected]
Phone: +1 (416) 555-7812
Mailing Address: 250 Front St W, Suite 1200, Toronto, ON M5V 3G5
Our support team is available 24 hours a day, seven days a week.